Refund Policy

Order Cancellation and Modifications

At THEESSENTIALSFIT, we understand that changes or cancellations may sometimes be necessary. Below are the policies and procedures for cancellations, refunds, returns, and exchanges.

Cancellation Policy

  • Orders may be canceled before shipment begins.
  • Requests for changes or cancellations must be submitted within 12 hours of payment confirmation.
  • Once an order has been processed for packaging and shipping, it cannot be canceled.

Refund Policy

Refunds are eligible under the following circumstances:

  • The product does not arrive within the guaranteed timeframe, or it is incorrect or damaged upon receipt.
  • To request a refund, provide relevant details such as unpacking media, order number, and your name.
  • Customers are not charged shipping fees for exchanges due to defective or damaged items.
  • Refunds for buyer’s remorse are accepted, though return shipping costs are the customer’s responsibility.
  • Refunds are processed within 1–10 business days after the returned item has been received and inspected.

Return Requirements

  • Returns must be initiated within 30 days of purchase or 14 days of delivery.
  • Returned items must be unused, in their original condition, and include all components and packaging.
  • Customers are responsible for all return shipping costs.
  • A 6.9% + $1 administrative fee applies to canceled orders to cover processing costs.

Exceptions to Refunds or Returns

  • Refunds or reshipments are not provided for delays caused by factors within the customer’s control (e.g., incorrect address).
  • Refund exceptions apply in cases such as customs clearance issues or delays caused by natural disasters.
  • The company is not liable for packages confirmed as delivered but reported lost or stolen.

Return and Exchange Policies

Return Policy

  • Contact us via email to initiate a return.
  • Returned products must be unused and in new condition.
  • Customers bear all return shipping costs.

Exchange Policy

  • Replacement items are provided at no additional cost if delivery failure is due to a shipping carrier error.
  • For incorrect shipping addresses entered by the customer, replacement costs will be the customer’s responsibility.

Refunds and Returns Not Accepted

  • Pre-order and custom-made items are final sale unless defective.
  • Orders already in transit cannot be canceled.
  • Delivery issues caused by incorrect customer information.
  • Items delayed or detained by customs or other unforeseen circumstances.
  • Returns sent without prior notification.

Failed Deliveries

  • If a delivery failure notification is received, we will contact the customer for resolution.
  • In cases where incorrect email information prevents response, the package may be destroyed, and the company cannot be held responsible for the loss.

International Shipping Considerations

  • International shipments may incur customs fees, which are the customer’s responsibility.
  • Customers are encouraged to review their cart and shipping details carefully to avoid unnecessary cancellations or return requests.

For any questions or further assistance, please contact us at service@theessentialsfit.com. Our team is here to help ensure your experience with us is smooth and satisfactory.